Last updated: July 2022

1. Introduction

Lepaya takes your privacy very seriously and will process and store your data in a safe manner and environment. This privacy policy (the “Privacy Policy”) informs you about how Lepaya, acting as data controller, collects and processes the personal data that you on your behalf submit or disclose to us. We also act as a data controller when we process your personal data received or obtained through third-parties, for example your employer. We process this personal data in accordance with the applicable EU and Member State regulations on data protection in particular, the General Data Protection Regulation No 2016/679 (the “GDPR”).

2. Who are we?

Lepaya provides power skill trainings by combining more than 50 Soft and Hard Skill training modules into effective Power Skills development programs (the “Services”) that enable professionals to be more effective in their work and enjoy more happiness in life. Lepaya uses the ”unique blended method”, which combines (virtual) short classroom sessions with online learning, via one of our apps: one of the Lepaya apps, e.g. Lepaya mobile app and/or Lepaya Learning app for MS Teams and/or Lepaya app for Slack, together the “Lepaya Apps”). A comprehensive overview of all our specific trainings can be found on our website

3. How and why do we use Personal Data?

Lepaya processes personal data as supplied by you or your employer (hereinafter called: “Personal Data”), so we can design engaging Learning Journeys, measure progress in Learning and propose interesting other content. We will always process your personal data based on one of the legal bases provided for in the GDPR (Articles 6 and 7). We do not process any sensitive personal data, such as ethnic origin, political opinions, religious or philosophical beliefs.

4. Are minors allowed to make use of Lepaya?

Principally Lepaya is intended for persons at the age of 18 (eighteen) or older. If you are under the age of 18 (eighteen) you are not allowed to make use of the Lepaya App. By agreeing with this Privacy Policy, we may suppose that you are really 18 (eighteen) years old or older.

5. Lepaya is Controller

Lepaya solely determines what personal data is needed to enable Lepaya to provide its Services. Hence, the collection of Personal Data is merely ancillary to and not the main subject of the agreement between Lepaya and its clients. Further, Lepaya will solely determine how the Personal Data is processed. Therefore, we act as the “Data Controller ” within the meaning of the GDPR.

6. On which legal basis will your Personal Data be processed?

The processing of your Personal Data is based on the existence of a “Legitimate Interest” within the meaning of the Relevant Legislation. Our clients, the employers, have a Legitimate Interest in processing the Personal Data regarding learning journeys of their employees and the measurement of their progress. Employees also benefit from the learning journeys, so there is a fair balance between the interests involved.

7. Which (personal) data is collected and processed?

7.1 Personal information you (or your HR manager) disclose to us
We collect personal information that you voluntarily provide to us when registering for the Services or Lepaya Apps, expressing an interest in obtaining information about us or our products and Services, when participating in activities on the Services and/or Lepaya Apps or otherwise contacting or engaging us.
The personal information that we collect depends on the context of your interactions with us and the Services or Lepaya Apps, the choices you make and the products and features you use. The personal
information we collect can include the following:

  • Publicly Available Personal Information. We collect email addresses; social media; and other similar data found in the public domain
  • Personal Information Provided by You. We collect app usage; data collected from surveys; and other similar data as well as one or more of the following Personal Data: e-mail address, name, title, home or work address, identification number (e.g. customer number), employer, online identifiers IP Address / cookie identifiers), record of performance assessment, recruitment information (such as CV’s, reference letters).
  • Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.
  • Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy policy link(s) here:

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

7.2 Information automatically collected
We automatically collect certain information when you visit, use or navigate the Services or Lepaya Apps. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services or Lepaya Apps and other technical information. This information is primarily needed to maintain the security and operation of our Services or Lepaya Apps, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.

7.3 Information collected through our Lepaya Apps
If you use our Lepaya Apps, we may also collect the following information:

  • Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s camera, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
  • Mobile Device Data. We may automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.
  • Push Notifications. We may request to send you push notifications regarding your account or the mobile Lepaya App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

7.4 Third party providers
We may share your personal data within the Lepaya Group and with third parties, including in accordance with the GDPR. Where we share your data with a third party data processor, we will put the appropriate legal framework in place in order to cover such transfer and processing, in accordance with Articles 26, 28 and 29 GDPR. Furthermore, where we share your data with any entity outside the EEA, we will put appropriate legal frameworks in place, notably controller-to-controller (2004/915/EC) and controller-to-processor (2010/87/EU) Standard Contract Clauses approved by the European Commission, in order to cover such transfers, in accordance with Articles 44 ff. GDPR.

We use Google Analytics, Firebase, Hotjar, Mailchimp and HubSpot as our third party service providers in order to collect and analyze data, create email distribution lists and manage marketing campaigns.
We also use the LinkedIn Insight Tag to track conversions, retarget website visitors, and unlock additional insights about members interacting with our LinkedIn adverts. It enables the collection of metadata such as IP address information, timestamp, and events such as page views. All data is encrypted. You can opt out of cookies from LinkedIn on your LinkedIn settings page We recommend you to read their Cookie Policy for more information.
And we use Amazon Web Services for the storage of the data and Auth0 to authenticate and secure all logins on the Lepaya App. Under this contract, AWS certifies it will not store any data outside the EEA.

7.5 Legal Compliance and Security
It may be necessary for us – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – to disclose your personal data. We may also disclose your personal data if we determine that, due to purposes of national security, law enforcement, or other issues of public importance, the disclosure is necessary or appropriate.
We may also disclose your personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

8. For which purposes will your data be used?

We may collect and process your personal data for the purposes detailed below, which are required so that we can pursue our legitimate interests within the meaning of the GDPR (“Legitimate Interest”) and provide you with adequate Services and products. Our clients, the employers, have a Legitimate Interest in processing the Personal Data regarding learning journeys of their employees and the measurement of their progress. Employees also benefit from the learning journeys, so there is a fair balance between the interests involved. The specific purposes can be one or more of the following:

  • To grant access to all functions of the Lepaya App and the Lepaya App;
  • To set up and manage a personal profile, from which you can use the Lepaya App;
  • To send you information about the Lepaya App, Lepaya and our Services;
  • To draw up anonymous statistical data and to make the Lepaya App safer;
  • To provide your information to third parties based on legal obligations;
  • In order to adapt and improve the Lepaya App.

In addition, the Customer can use the Personal Data to improve and optimize the learning journeys. We use automatically generated data for statistical purposes as well as for security and improvement of the Lepaya App. This information can be supplied to third parties so far as they are completely anonymized and cannot be linked to you personally.

9. How do we protect your personal data?

We process your personal data in a manner that ensures their appropriate security, including protection against unauthorised or unlawful processing, accidental loss, destruction or damage.
We use appropriate technical or organisational measures to achieve this level of protection (Article 25(1) and 32 GDPR).

10. How long will we keep your personal data?

Lepaya will keep your Personal Data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or if longer for us to comply with our legal obligations, in accordance with Article 5 and 25(2) GDPR, but in no event will the personal data be kept longer than five years after the date on which the data have been updated for the last time. However, you can deactivate your data at any time or have them removed by us.

11. Forwarding outside the EU

As far as the personal data are forwarded to third parties in accordance with this Privacy Policy, and these third parties are established outside the European Union, forwarding of data only takes place if that country ensures an appropriate security level. We will only transfer your data to these parties if forwarding is necessary for the implementation of the agreement or agreements between you and Lepaya, or for taking pre-contractual measures in response to a request from you and which are necessary for the conclusion of an agreement. By using the Lepaya App you give your consent to forward the data, within this framework, outside the European Union.

12. Company transfer

It may happen that one or more parts or assets of the owner of Lepaya are transferred to a third party or that Lepaya merges with a third party. In this case your Personal data can be transferred. In the event of transfers uniform conditions apply. If the conditions however unexpectedly change in your disadvantage, your consent will be asked first. If desired, you can have your data deactivated or have them removed by us.

13. Our Records of Data Processes

We handle records of all processing of personal data in accordance with the obligations established by the GDPR (Article 30), In these records, we reflect all the information necessary in order to comply with the GDPR and cooperate with the supervisory authorities as required (Article 31 GDPR).

14. Notification of Data Breaches to the Competent Supervisory Authorities

In case of breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed, we have the mechanisms and policies in place in order to identify it and assess it promptly. Depending on the outcome of our assessment, we will make the requisite notifications to the supervisory authorities and communications to the affected data subjects, which might include you (Articles 33 and 34 GDPR).

15. Your rights

You have the right to :

  • Require your employer to provide you a copy of the personal information your employer has processed about you;
  • Require your employer to correct, update, shield or delete your personal information in our records;
  • Report any misuse of your personal information.

If you have any questions, comments or concerns about how we handle personal data, you can contact us at We strive to respond to such a request within 14 days of receipt by us.

16. How far does Lepaya’s responsibility reach?

This Privacy Policy solely applies to Personal Data that has been obtained via Lepaya’s software and services. The Lepaya App may contain links to other websites of third parties. We do not control the content or the links that appear on these websites and we are not responsible for the practices employed by websites linked to or from our Lepaya App. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that are linked to our Lepaya App, are subject to the terms and policies of that website.

17. Can this privacy statement be altered?

This Privacy Policy can be altered. The changes are publicly made available on Lepaya’s software and services. When we make significant changes, we will also send our users a notification. If material changes are made to article 6, you will be asked to accept our new privacy policy before you can continue using the Lepaya App, to make sure we have your consent to process your data.

Thank you for reading this Privacy Policy. If you do not wish your personal data to be used by us as set out in this Privacy Policy, please do not provide us with your personal data. Please note that in such a case, we may not be able to provide you with our services, you may not have access to and/or be able to use the Lepaya Apps and your customer experience will be impacted.

18. Any questions?

If you still have questions about this Privacy Policy you can always contact us via the following contact details:
LTD NL B.V. (trading under the name “Lepaya”)
Stephensonstraat 19
1097 BA Amsterdam
The Netherlands \
Chamber of Commerce (Kamer van Koophandel) number: 69556318
VAT number: NL 857917171B01

Lepaya is the trade name of the LTD Group B.V. and its subsidiaries LTD NL B.V.; Lepaya UK Limited, Lepaya Sweden AB and Lepaya Germany GmbH

Lepaya is a registered trademark and a protected trade name. The mark, the trade name and other assets of Lepaya, including the databases, are licensed conditionally to LTD NL B.V. and its affiliate companies. All parties that work with and for Lepaya involved act in compliance with this Privacy Policy.