Training topics
Communication I: Assertiveness
- Gain awareness of different levels of communication within a conversation
- Practice to intervene and steer the conversation
- Practice how to deal with conversations that get stuck
Communication II: Convincing others
- Understand the link between the stance of a counterpart, and the optimum influencing approach
- Recognize attitude and stance of a conversation counterpart
- Practice to actively switch between influencing approaches to reach the desired outcome
Communication III: Empathy & Confidence in play
- Become more aware of what drives empathy and recognizing (non)-verbal communication
- Practice is showing and addressing emotions
- Learn to feel more comfortable when reacting spontaneously in order to engage more effectively
Practical information
| Number of participants: | 10 – 12 participants |
|---|---|
| Program duration: | 3 – 4 months |
| Training topics: | 3 standardized topics (this is our standard, but we are flexible to adjust to your needs) |
| Classroom sessions: | 3 hours per topic |
| Language: | English & Dutch |
| Including: | – All materials needed – Use of online app – Assessment report at start and end – Lepaya certificate |
