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Retailers' Upskilling Checklist

Retailers' Upskilling Checklist

The retail industry is constantly evolving, with shifting consumer behaviors, digitalization, and rising expectations for customer experience. This comprehensive checklist provides actionable steps for optimizing every stage of the retail talent journey—from hiring and onboarding to training and retention.

Insights you’ll gain

Insights you’ll gain

Attracting the right retail talent

Learn how to create a compelling employer brand, streamline recruitment, and set clear expectations for candidates.

Onboarding for long-term success

Discover strategies to integrate new hires quickly, foster engagement, and set them up for success from day one.

Training and upskilling for performance

Explore how continuous learning, digital training tools, and skill development programs enhance employee effectiveness.

Retaining top talent

Understand the key drivers of employee satisfaction and loyalty, from career growth opportunities to workplace culture.

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“Digital transformation has to take center stage in retailers’ future planning. This is essential for retailers to develop omncihannel brands that improve both the consumer and employee experience. Retailers need to start planning this transformation now and invest in their people’s skills to complement it.”
Johandri Kieck

Global Learning and Development Manager

“If we look today at prosperous retail brands and important drivers for consumer and employee experience, it is clear that sustainability and omnichannel are at the center. Retail executives need to reflect this in organizational strategy, your people skills and daily conversations."
Bas Leutscher

Transformation Director at L’Oréal

Learn from our experts

“Digital transformation has to take center stage in retailers’ future planning. This is essential for retailers to develop omncihannel brands that improve both the consumer and employee experience. Retailers need to start planning this transformation now and invest in their people’s skills to complement it.”
Johandri Kieck

Global Learning and Development Manager

“If we look today at prosperous retail brands and important drivers for consumer and employee experience, it is clear that sustainability and omnichannel are at the center. Retail executives need to reflect this in organizational strategy, your people skills and daily conversations."
Bas Leutscher

Transformation Director at L’Oréal

Fill in the form to download

Fields marked with (*) are required.
This field is required
This field is required
This field is required. Please use business e-mail.

By submitting this form you give consent for us to contact you with information relevant to your inquiry and in accordance with our privacy policy. You may opt-out at any time.

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