Empowering business partners with soft skills for digital transformation

Preparing for a new role in digital transformation

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As Fellowmind transitions from an implementation partner to a full digital transformation partner, employees need to upskill and reskill to meet evolving client expectations. Consultants must combine technical knowledge with strong business consultancy, coaching, and leadership capabilities to provide end-to-end value.

Business Need

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Bridging the skills gap for trusted business partners

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Fellowmind recognized that its consultants require more than technical expertise—they need Power Skills to act as trusted business partners. Clients expect guidance beyond the first problem they present, requiring consultants to uncover underlying challenges, facilitate strategic decisions, and influence stakeholders.

At the same time, the company wanted to provide structured growth opportunities for employees, enabling them to develop within their roles while supporting clients’ transformation initiatives. 

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“We want our employees to grow in their role as business partners. They must support clients not only with technical solutions but also by building valuable, strategic relationships.”

Anneke Nobel

HR Business Partner

Training solution

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Blended learning for real-world application

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Fellowmind partnered with Lepaya to implement a structured, practice-driven L&D program designed to develop consultancy, leadership, and vitality skills.

Key focus areas

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• Leadership & People Management: Helping employees discover their authentic leadership style, give feedback, and manage teams effectively.
  
• Business Consultancy Skills: Training consultants to identify underlying client challenges, communicate persuasively, and provide strategic solutions.
  
• Vitality & Wellbeing: Equipping employees with tools to manage energy and sustain high performance.
  

The program uses a blended learning approach, combining self-study, app-based learning, practical exercises, and role-play scenarios with actors. This allows employees to apply new skills immediately in their daily work.

Impact

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Empowered employees, better client outcomes

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The L&D program has led to measurable improvements in employee confidence, engagement, and client impact:

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1. Employees report the training is “concrete, applicable, and energizing”.
   
2. Consultants feel empowered to take a seat at the table with clients and address deeper business challenges.
   
3. Intrinsically motivated learning fosters ongoing personal and professional development.
   
4. Practical exercises ensure knowledge transfer directly into day-to-day client interactions.
   
   

“With the right Power Skills at the right time, development turns into success—for both employees and clients. Lepaya focuses on human connection, which mirrors our culture and strengthens outcomes across the board.”

Anneke Nobel

HR Business Partner